At Grace Look Company, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward refund and return policy to ensure your peace of mind.
1. Returns
- You may return any item purchased from our website within [insert number] days of receiving your order.
- To initiate a return, please contact our customer service team at [insert contact email] to request a Return Authorization (RA) number.
- Returned items must be in their original condition, unworn, unwashed, and with all tags attached.
- Please include the original packing slip or order confirmation with your return shipment.
- You are responsible for the cost of return shipping unless the return is due to our error or a defective product.
2. Refunds
- Once we receive your returned item and verify that it meets our return criteria, we will process your refund within [insert number] business days.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that shipping charges are non-refundable, and any expedited shipping fees paid at the time of purchase will not be refunded.
- Depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
3. Exchanges
- If you would like to exchange an item for a different size, color, or style, please contact our customer service team to request an exchange.
- Exchanges are subject to availability. If the requested item is not available, we will process a refund for the returned item instead.
4. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at [insert contact email] with photos of the damaged or defective product.
- We will provide instructions on how to return the item for a replacement or refund, depending on your preference.
5. Non-Returnable Items
- Certain items are not eligible for return or exchange, including:
- Intimate apparel (e.g., underwear, swimwear) for hygiene reasons
- Items marked as final sale or clearance
6. International Returns
- International customers are responsible for all return shipping costs and any applicable customs duties or taxes associated with returning items to us.
7. Return Address
- Please contact us over whatsapp or Email address info@graceloo.co.uk, so we will provide you return address.
8. Contact Us
If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact our customer service team at [insert contact email]. We are here to assist you and ensure that your shopping experience with Grace Look Company is enjoyable and hassle-free.
Thank you for shopping with us!